Case Studies – Our Service Solutions
A Collection of the Odd, Unusual and Interesting Found While Servicing our Client Vehicles.
Originally intended as a showcase for customers of our workshop and staff’s abilities, this page has evolved in an interesting and informative teaching tool, and one of the most popular pages on our site!
By nature, these are rather extreme examples of failures, and not what we typically find during service. Our goal at Atlantic Motorcar is to prevent these from happening to you and your car. But rest assured, if we can fix these challenges, regular maintenance is breeze!
We like to call this our “YES WE CAN!” page. You can also view many of these concerns on our Facebook page. Each photo can be enlarged by clicking on it.”
AMC Answer Series – Why Did This Happen to My Car?
It happens all too often. At least 2 to 3 times a week, vehicles are towed into Atlantic Motorcar for major repairs. Too frequently we find that these are vehicles that have been poorly maintained. Many times we are asked the same question, “Why did this happen to MY car?”
After examining the vehicle and explaining it was due to lack of maintenance, most people are quite surprised. Often I am told, the vehicle has been serviced somewhere, on a […]
The Unhappy Kitty – Jaguar Check Engine Light On
This is a great study of dedication, and a solid illustration that logical thinking, some “detective work”,
and understanding of how automotive systems actually work, make all the difference in service outcomes.
In other words, “knowing”, rather than just “parts changing”.
It’s also a cautionary tale that “scanning the computer” and use of fault codes, does not fix cars, it may or may not give an indication of the area in which to investigate, but unless there is true knowledge of how the system operates, it can lead to unnecessary […]
Good news for those who own a 2003 to 2012 Mercedes equipped with the troublesome SBC brake system.
The original 10 year recall warranty extension, has been extended again, this time to an unprecedented 25 years, with unlimited milage!
If you reference the attached images, you’ll find that Mercedes has done the right thing, and not only extended the warranty, but also agreed to reimburse for previous repairs!
Kudos to the good folks at Mercedes HQ who have taken this course, it’s not only right for the customers, but also right for the company.
AMC Tech Case – Rat Race
This Mercedes E350 came in with a no start condition, radio inoperative, and a host of other electrical issues. We weren’t the first to work on this vehicle, it was clear that many hands had been in here before, and apparently given up without success.
The highly skilled AMC Service Techs Kyle and Scotty collaborated, were able to trace the fault, after a good day of diagnostics, and interior disassembly, to a electrical wiring and fiber optic cable issue, located inside one of […]
This BMW 540 has was diagnosed with a defective engine coolant pump. Symptoms were overheating and damaged drive belt system. Disassembly of the front cover and removal of the water pump allowed for inspection of the pump.
The mode of failure with this pump appears to be simple age and miles, likely exasperated by a lack of coolant changes. The bearing failed on the pump, allowing the plastic impeller to contact the aluminum housing, you can see the growing on the surface. Finally the plastic impeller itself failed, the vehicle overheated, and came […]
This vehicle was sent to us by another repair shop with the concern that it did not start, or would only start intermittently. The battery, starter, and finally the key switch were replaced in an attempt to get it to start. In fact, the starter was replaced twice. Then it was towed to our workshop.
Had the battle is recreating the problem, which it did here. Mystery? Not really for the Atlantic Motorcar Service Team, we see these cars day in and day out, we specialize in knowing, not just guessing. And when […]